Privacy Policy

Privacy Policy

Introduction

Welcome to https://stem-wall-repair.storysurge.net (hereafter referred to as “Stem Wall Repair,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines the practices we employ regarding the collection, use, and protection of your personal information in accordance with various international data privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CPPA) and its subsequent amendments (CCPA/CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://stem-wall-repair.storysurge.net
  • Any applications or services offered through our platform
  • User interactions on linked websites that fall under this Privacy Policy
  • Communications initiated by us, such as newsletters, emails, phone calls, and text messages (SMS)

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies, which govern how they collect and use your data, so we encourage you to review them.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data during user interactions:

  • Authorized User Access: When you use our applications and services as an authorized user, we may collect information necessary for account management and service provision.
  • Website Visits: Visiting our websites linked to this policy means you agree to the terms outlined here regarding data collection and usage.
  • Communications: By engaging with us through newsletters, emails, calls, or texts/SMS, you consent to receiving communications from us, which may include promotional content and updates.

Personal Data Collection

We collect various categories of personal information to enhance your user experience and provide tailored services. The types of data we gather include:

  • Account Information: Details required to create and manage your account, such as name, email address, and password.
  • Payment Information: Data related to transactions, including payment method, billing address, and order history.
  • Financial Information: This may include bank account details, credit card information, or other financial records for processing payments.
  • Purchase Information: Details of products or services purchased from us, including quantities, dates, and transaction amounts.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network data to recognize your device and provide personalized experiences.
  • Location Data: Geographic location information provided by your browser or device for localized service delivery.
  • Feedback: Any comments, reviews, or responses you share with us, which help improve our services.
  • Social Media Information: Data from social media platforms when you interact with our content or use social login features.
  • Product Information: Details about products viewed, added to carts, or purchased on our site.

We collect this data through various methods: user input forms, account settings, browsing activities, device sensors, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites. They play a crucial role in improving your online experience and enabling certain functionalities. Our use of cookies includes:

  • Strictly Necessary Cookies: These ensure basic functions, such as allowing secure log-ins and remembering user preferences.
  • Preference Cookies: Customizing your website experience by remembering language settings or other choices.
  • Analytics Cookies: Tracking aggregated data for analytics purposes to understand site performance and user behavior, thereby enhancing our services.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. The specific retention periods vary based on the type of data and its purpose:

  • Account information is retained until your account is active and for a reasonable period after its deactivation to comply with legal obligations.
  • Purchase history may be kept for tax, accounting, and fraud prevention purposes.
  • Financial and payment information is secured in accordance with relevant regulations and retained for the duration required by law.
  • We anonymize or delete data when it is no longer needed for the initial purpose collected.

Security Measures

We have implemented robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption protocols are used to secure data during transmission and storage.
  • Access to sensitive data is restricted to authorized personnel only.
  • Regular security audits and updates ensure our systems remain protected against emerging threats.
  • We have put in place procedures to handle data breaches promptly and effectively.

Your Rights and Choices

Recognizing your rights regarding personal data, we offer the following options:

  • Access and Correction: You can request access to your personal information held by us and ask for corrections if it is inaccurate or incomplete.
  • Data Erasure (Right to be Forgotten): In certain jurisdictions, you have the right to request the deletion of your data, subject to legal exceptions.
  • Object to Processing: You have the option to object to the processing of your personal data for specific purposes, such as direct marketing or profiling.
  • Data Portability: Upon request, we can provide a portable copy of your personal information in a commonly used and machine-readable format.

To exercise these rights or raise any concerns, please contact our Data Privacy Officer using the details provided below.

Contact Us

If you have questions regarding this Privacy Policy, your data protection rights, or how we handle your personal information, please reach out to us:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: [Our Company’s Physical Address]

We are committed to regularly reviewing and updating this Privacy Policy as our services evolve and data protection regulations change.